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FAQ

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FAQ

Frequently Asked Questions

One of the most efficient ways to get the answers you need without having to spend any extra time or effort is by exploring the Frequently Asked Questions (FAQ) section of our website. Our team has compiled a comprehensive list of commonly asked questions and provided detailed answers to ensure that your experience with our products or services is as seamless as possible. 

We operate across the entire mainland UK (England, Scotland, Wales)

Step 1: Quote – You can request a quote by uploading your kitchen plan or providing measurements and dimensions to our quote submission form below or call our offices at 01924 834111. A member of our team will then be in touch within 24 hours with a free, no-obligation quote. 

Step 2: Placing the Order – Once price and colour are agreed, our scheduling team will work with you to book the laser template and installation in no longer than 10 days. 

Step 3: Template – Our skilled Laser Template technicians will arrive on the scheduled day and template your surfaces in one hour. We require all kitchens to be installed and level. 

Step 4: Installed Within 10 Working Days – Once your quartz surface is manufactured (5 working days), Our installer will arrive to complete the installation of your quartz work surface. 

Step 5: After Care – Following the installation, a member of our team will be in touch to ensure you are satisfied with our service and product. 

We offer a 24 hour quote turnaround. Once the order is placed, we will work with you to schedule the template of your quartz surface within 5 working days. Once the template is completed at your home, we immediately begin manufacturing your worktop at our factory to allow us to install it within 10 working days from the order.  

As part of our service, we offer a state-of-the-art digital laser templating service. Our skilled technicians will measure and template your surface. This allows us to accurately replicate all your requirements, including dimensions, cut-outs and joints for your worktops. The whole process typically takes one hour. 

On average, an installation will take between 1 ½ to 2 hours.

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FAQ

Frequently Asked Questions (continued)

Yes – our dedicated sales team have samples on hand that they will deliver to your address free of charge before you even place an order.

Yes – We have a show room that can be visited by appointment only. Contact a member of our team and they will be happy to schedule you a visit.

We will need your kitchen drawings or measurements to provide you with a figure.

Yes – Silestone quartz come with a 25-year warranty and Fugen comes with a 15 year warranty